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Contact with us
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Stay Connected
- 8711 Alexandra Rd, Richmond, British Columbia V6X 1C3
- customersupport@prepfit.co
- (480) 555-0103
Hours of Opening:
- Monday to Thursday: 10:00 AM - 6:00 PM
- Friday to Saturday: 10:00 AM - 6:00 PM
- Sunday: 11:00 AM - 6:00 PM
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Contact with us
Your feedback is important to us! If you have any comments, questions, or suggestions, please don’t hesitate to reach out.
- General Inquiries: customersupport@prepfit.co
- For Any Concerns: helpme@prepfit.ca
- Main: (480) 555-0103
- For Reservations: (239) 555-0108
FAQ’S
Frequently Asked Question
How does the subscription work?
You choose a weekly meal plan (6, 8, 10, 12, 14, 18, or 20 meals per week). Then you customize each meal by selecting your preferred protein, carbs, vegetables, and cooking style. Your selected meals will be delivered fresh every week. You can skip, pause, or cancel anytime.
Can I change my meals each week?
Yes! You have full control over your weekly meals. Log into your account before your weekly cutoff date and customize your upcoming delivery. You can change proteins, portion sizes, carbs, and vegetables every single week.
What if I don't want a subscription? Can I order one-time?
Absolutely! You can order single portions from our “Single Portion” menu without any subscription. Just select your protein, carbs, vegetables, and cooking preference, add to cart, and checkout. No commitment required.
How are meals delivered and packaged?
All meals are delivered fresh (never frozen) in insulated eco-friendly packaging with ice packs to maintain temperature. Deliveries happen every week between [Your Delivery Days, e.g., Sunday-Monday]. You can choose home delivery or free pickup from [Pickup Location].
Can I pause or cancel my subscription?
Yes, you have complete flexibility. Log into your account and you can:
- Pause deliveries for any number of weeks
- Cancel your subscription anytime with no hidden fees
- Skip individual weeks when you’re away
- No questions asked, no cancellation charges
Do you accommodate dietary restrictions?
Yes! We offer multiple options:
- Gluten-free meals (cauliflower rice, rice-based options)
- Dairy-free meals (all meals are dairy-free by default)
- Low-carb options
- High-protein meals
Just check the tags on each meal or customize your ingredients in the meal builder.
What areas do you deliver to?
Currently we deliver to Richmond, British Columbia and surrounding areas. Enter your postal code at checkout to check if we deliver to your location. We also offer free pickup from our kitchen at:
📍 8711 Alexandra Rd, Richmond, British Columbia V6X 1C3
How do I reheat my meals?
All meals come with reheat instructions. Recommended method: Microwave for 2-3 minutes or oven at 350°F for 8-10 minutes. Meals are designed to be reheated without losing flavor or texture.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), Apple Pay, and Google Pay through our secure Stripe payment gateway.